15+ YEARS EXPERIENCE • CX • QUALITY • AI
Customer Experience,
Quality & Operational
Excellence Professional
15+ years of experience in customer experience, quality management, SLA analytics and AI-assisted quality evaluation.
Helping organizations improve customer experience, service quality and operational performance through data-driven analysis, process improvement and AI-assisted quality evaluation.
Professional FocusOpen to Connect
Customer Experience
NPS programs, customer feedback analytics and experience improvement initiatives.
Operational Excellence
SLA analytics, process improvement and operational performance visibility.
AI-Assisted Quality
Quality evaluation models, first update assessment and data-supported service improvement.
15+
Years
SLA
Analytics
AI
Quality